Terms and Conditions

1. Purpose of the website

The website presents Axa Optic® medical, optometric and optical services and locations, educational information about eye health, examinations, surgery, glasses, lenses, and contact and appointment options.

2. Appointments and service availability

Submitting an online form is an appointment request, not automatic confirmation of a consultation or procedure. Axa Optic® staff confirm appointments through an available contact channel. The availability of physicians, services, examinations, products and models may vary between locations and over time.

Axa Optic® may request additional information needed to arrange an appointment or provide a service, within the limits of the law and its Privacy Policy.

3. Medical information is not a diagnosis

Medical content on the website is for information and education. Examples involving symptoms, tests, findings, implants or treatments cannot establish a diagnosis and are not individual medical advice. Decisions on examinations, treatment, surgery or implant selection are made only after the patient has been assessed by a qualified professional.

Visual simulations, including those concerning intraocular lenses, are illustrative and do not predict postoperative results.

4. Eye emergencies

The website and appointment form are not emergency services and must not be used for acute situations. In the event of sudden vision loss, severe eye injury, chemical burns, intense eye pain or another potentially urgent situation, call 112 or attend an appropriate emergency medical service.

5. Optics, spectacles and products

Images, brands and models shown on the website are illustrative. Stock, variants, colours, prices and availability can differ between locations and may change. A spectacle order is finalised at the chosen centre with the patient or customer, based on the prescription and relevant parameters.

These terms do not limit consumer rights established by applicable law.

6. Trademarks and intellectual property

Axa Optic® is a registered trademark. Text, site structure, graphics, proprietary materials, photographs and other protected content may not be copied, republished or used commercially without permission from the rights holder, except where expressly permitted by law.

Third-party trademarks mentioned on the website, including those of frame, lens and equipment manufacturers, belong to their respective owners and are used solely in a legitimate informational or commercial context.

7. Accuracy and limitation of liability

We make efforts to keep information accurate and up to date, but content may change following medical, technical, commercial or legislative developments. Axa Optic® does not guarantee uninterrupted website operation and is not responsible for temporary unavailability arising from maintenance, technical errors or factors beyond its reasonable control.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded.

8. Personal data and cookies

Processing of personal data is described in the Privacy and GDPR Policy, while the use of cookies is explained in the Cookie Policy. These documents form part of the conditions governing use of the website.

9. Changes to these terms and applicable law

These terms may be updated to reflect changes to the website, services or legal framework. The version in force is the version published on this page with its last-update date. Use of the website and the associated legal relationships are governed by Romanian law and directly applicable European Union rules.

For administrative or legal enquiries concerning the website: office@axaoptic.ro.